01 · Write to the desk
HueAtlas is built and supported by a single studio. There is no ticketing system, no chatbot, no auto-responder. If you write, a person reads it.
Replies usually arrive within two to three days. If something has gone obviously wrong with the app — a crash, a missing reading, an export that won't open — please write, even if you think someone else has already mentioned it.
02 · What to include in a support email
So that we can answer in one round of writing rather than three, please include:
- Device model — for example, iPhone 15 Pro.
- iOS version — for example, iOS 17.4.1.
- HueAtlas version — visible at the bottom of the in-app settings panel.
- A short description of what happened, and what you expected to happen instead.
- If relevant, a screenshot or a screen recording.
You do not need to send the photograph itself. HueAtlas does not transmit photographs, and we do not need to see them to help.
03 · A few things worth knowing
HueAtlas requires iOS 17 or later. It is iPhone-first; it runs in compatibility mode on iPad but is not yet designed for it, and there is no Mac build.
All readings happen on-device. If you have airplane mode on, HueAtlas will continue to work as normal. If a reading fails, it is not because of the network — please write so we can look at the case.
04 · Elsewhere
- Privacy policy — what HueAtlas does and does not handle.
- Terms of use — the licence under which HueAtlas is offered.
- Press kit — for writers, editors, and reviewers.